We accept order cancellation before the product is shipped, ie, it's safe to say orders placed within 24 hours could be acceptable to cancel. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
PollyPark gladly accepts returns within 30 days of delivery for most items in new condition. Please note that the shipping fee must be covered by the customer, unless the original products are defective. Our return address is below.
1753 Placentia Ave, Costa Mesa, CA 92627
Attn: Mr. John
6 Cherrywood Rd, Scarsdale, NY 10583
Attn: Mr. Peter
- You have 30 days to decide if an item is right for you, if you would like to return the item please contact us within 30 days of delivery.
- Item is in good shape, unused, unworn, and contains all its parts with their original tags/package.
- Free gifts must be in good shape, unused, unworn, and returned at once
- We won't accept returned items that were sent back by you directly without contacting with us first.
- Free gifts cannot be returned if lost or used, or its price must be deducted
- The original shipping fee and Shipping Guarantee are non-refundable.
Note: the below conditions are not quality issues:
- Loose threads, raw edges, thickness, touch, and differences in color due to differences in monitor display do not constitute quality issues
- Returns due to dissatisfaction in style, color, and changes in personal preference do not constitute quality issues
- Damages due to use, wash, care, improper maintenance, self-repair, modifications, or other human factors do not constitute quality issues
- Defective goods that have been clearly indicated at the time of purchase do not constitute quality issues and are not accepted for returns
- Please refer to our sizing chart for final decision on your purchase, as our service team can only offer our recommendations. Returns due to sizing issues do not constitute quality issues.
- Due to differences in design and style between items, there may be slight differences to different items with the same size. Please refer to actual measurements.
You can always contact us for any return questions at firstname.lastname@example.org. To start a return, you firstly need to contact us via email. If it is accepted, we’ll send you a return shipping label, as well as for instructions on how and where to send your package.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Contact our support team at email@example.com for exchange order fullfilment.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not within 3 days. If approved, you’ll be automatically refunded on your original payment method. Please be noted it would take 3-7 business days for the bank or credit card company to process and post the refund.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 3-7 business days before your refund is officially posted. Next, contact your bank. There are often 3-7 business days processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at firstname.lastname@example.org